Privacy Policy


This Privacy Policy describes how Heavenly Messenger Inc (“we”, “us”, and “our”) collects, protects, stores, and the personally identifiable information (“personal information”) you (“you”, “your”, and “user”) may provide on the website or any of its products or services. This policy does not apply to companies or services that we do not own or control, or to individuals that we do not employ or manage.


We collect and store Necessary and Functionality Cookies for all users on our site, in order to improve our offerings and overall user experience. Cookies are small pieces of data that are stored in text files and saved to your computer or other devices when websites are loaded in a browser. Necessary Cookies allow us to offer you the best experience possible when accessing and navigating our site or using its features. Functionality Cookies allow us to operate our site and services in accordance with the personal choices you make. If you do not want our site to collect and store cookies while you use our site, please disable cookies through your web browser before continuing to use our site. Please note that disabling cookies may cause the site to slow or not function as intended, and you may be denied access to certain site features.

Automatically Recorded Information

Upon visiting our site, our servers automatically record information that your browser sends. This data may include information on your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our site, pages of our site that you visit, time spent on those pages, information you search for on our site, access times and dates, and other statistics.

Any information automatically collected is used only to identify potential flaws in our site and areas of improvement, establish statistical information regarding website usage, and identify potential cases of abuse. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Personal Information Use

All site visitors are welcome to browse our site and services without revealing who they are or any other information that could identify them as a specific individual. If you choose to use some of the site’s features, you may be asked to provide certain personal information, including but not limited to your email address, your name, your mailing address, your site account details, payment information, information about other individuals such as your family members or friends for the purpose of assigning account roles, and your personal phone number. We receive and store any information you knowingly provide upon creating an account, making a purchase, and/or completing any online forms on the website.

Withdrawing Consent

You may choose not to provide us with your personal information or withdraw your consent at any point, but this may withdraw your access to some of the site’s features. Users who are uncertain about what information is mandatory should contact us directly at companion@ prior to using our site.

Third Party Access to Data

We use third party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your personal information is governed by their respective privacy policies, which may or may not contain privacy protections as protective as this Privacy Policy. We strongly suggest you review their respective privacy policies if you have concern about your personal information prior to making a purchase.

Depending on the requested services or as necessary to complete any transaction or provide any service you requested, we may share your information with your consent with our trusted third-party affiliates and subsidiaries we rely on to assist in the operation of the site and services available to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements.

We will disclose any personal information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal information may be among the assets transferred. 

Data Retention Period 

We will retain and use your personal information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not ina manner that would identify you personally. Once the retention period expires, all personal information shall be deleted. Therefore, the right to access, erasure, rectification, and data portability cannot be enforced after the expiration of the retention period. 

User Rights

As a user of this site, you have the right to do the following:

  • Withdraw consent where you have previously given your consent to the processing of your information
  • Object to the processing of your information if the processing is carried out on a legal basis other than consent
  • Learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing
  • Verify the accuracy of your information and ask for it to be updated or corrected
  • Restrict the processing of your information under certain circumstances
  • obtain the erasure of your personal information from us under certain circumstances
  • receive your information in a structured, commonly used, and machine-readable format

Data Retention Period

 Any requests to exercise your rights can be directed to Heavenly Messenger Inc through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or an authorized representative of that person. 

Privacy of Children

We recognize the need to provide further privacy protections with respect to personal information we may collect from children and take many special precautions to protect the privacy of children. We do not require a child to disclose more information than is reasonably necessary to use the site and services.Parents can review their child’s information, delete it, and refuse to allow any further collection or use of such information. We encourage children to consult their parents prior to submitting any information to any site, including


We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third party except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

How We Protect Your Data

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in effort to protect against unauthorized access, use, modification, and/or disclosure of personal information. However, no data transmission over the internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that:

  • There are security and privacy limitations of the internet which are beyond our control.
  • The security, integrity, and privacy of any and all information and data exchanged between you and our site cannot be guaranteed.
  • Any such information and data may be viewed or tampered with in transit by a third party, despite our best efforts.

In the event we become aware that the security of the site has been compromised or users’ personal information has been unlawfully disclosed, we reserve the right to take reasonably appropriate measures, including but not limited to investigation and reporting, and notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify any affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or as required by law.

Changes to this Policy

We reserve the right to update this policy in our discretion and will notify users of any material changes to the way we treat personal information. When changes are made, we will revise the date listed on the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through contact information provided on the site. Any updated version of this policy will be effective immediately upon posting of the revised Privacy Policy unless otherwise specified. Your continued use of the site or services after the effective date of the revised policy will constitute your consent to those changes. However, we will not use your personal information in a manner materially different than what was stated at the time your personal information was collected, unless we receive your consent.

Acknowledgement of Consent

You acknowledge that you have read this Privacy Policy and agree to be bound by its terms and conditions by continuing to use our site and/or services. If you do not agree to abide by the terms of this policy, please cease using our site and/or services immediately.

If you require additional clarification or information about this policy or wish to contact us concerning any matter relating to individual rights and your personal information, please message us at

This document was last updated August 23, 2021.

Heavenly Messenger Acceptable Use Policy


This Acceptable Use Policy is an agreement between Heavenly Messenger Inc (“us”, “we”, or “our”) and you the user of this site (“you”, “your”, or “user”), and sets forth the general guidelines, acceptable uses, and prohibited uses of the website and any of its products and/or services.

Unacceptable Uses of This Site

You may NOT use our website or services to engage in activity that is illegal under local law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following prohibited acts under this Policy:

  • Collecting, attempting to collect, or disclosing sensitive personal information about third parties without their knowledge and consent
  • Threatening harm to persons and/or property
  • Infringing the intellectual property or proprietary rights of others
  • Use of distribution of tools designed to compromise the security of our website or services
  • Engaging in any activity that degrade the usability and performance of our site or services
  • Distributing or intending to distribute spam or unsolicited messages
  • Facilitating, aiding, or encouraging any of the above activities or other harassing behavior

We maintain a zero-tolerance policy for all the potential infringements listed above. Any user found to be in violation of this policy will have their account immediate terminated and may be subject to criminal or civil liability, depending on the severity of the breach.

Acknowledgment of Consent

You take full responsibility for maintaining reasonable security precautions for your account. You are responsible for protecting and updating any login account provided to you for our services. By using our website or our services, you acknowledge that you have read this Policy and agree to be bound by all its terms and conditions. If you do not agree to abide by the terms outlined in this Policy, please stop using our site or services immediately.

Changes to this Policy

We reserve the right to modify this Policy and its terms relating to our website and services at any time and without prior notice. At the time of modification, we will revise the updated date at the bottom of this page. Continued use of the website after such changes will constitute your consent.

If you require additional clarification or explanation on this Policy or wish to contact us concerning any matter relating to is please cease using the site or services and contact us immediately at

This policy was last updated on August 23, 2021.

Heavenly Messenger Terms and Conditions


These Terms and Conditions are an agreement between Heavenly Messenger Inc (“us, “we”, and “our’) and you (“user, “you”, and “your) to dictate your use of the website and any of its products or services.

Creating an Account

By creating an account on our site, you are responsible for maintaining the security of your account and for all activities that occur under the account, or any other actions taken in connection with it. We may (but have no obligation to) monitor and review new accounts before allowing you to sign in and use our services. Providing false contact information of any kind may result in the termination of your account and any services purchased. You must immediately notify us of any unauthorized uses of your account or other breaches of security. Failure to notify may result in termination of your account. We are not and will not be held liable for any damages that are incurred by your failure to notify us of any such breaches.

Account Guardians 

If you are asked to be an account guardian, you agree and accept responsibility for the event or occasion to change any customer, client, or receiver of the message requested of you, and you agree to update and assist in getting any and all letters to the proper recipient. You agree to receive annual, bi-annual, or 3-month reminder and notification emails for both your account and the recipient’s account.

Purchasing Service 

by choosing to purchase a service from our site, you agree to pay all fees and charges in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.

 we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per user. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

 Intellectual Property 

 This agreement does not transfer to you any intellectual property owned by Heavenly Messenger Inc or third parties, and all rights, titles, and interests in and to such property will remain solely with Heavenly Messenger. All trademarks, service marks, graphics, and logos used in connection with this site are trademarks or registered trademarks of Heavenly Messenger Inc. Your use of our site or services grants you no right or license to reproduce or otherwise use any Heavenly Messenger Inc or third-party trademarks. 

If you choose to employ Heavenly Messenger Inc’s services for storing and/or distributing any personal letters, the content of these letters will remain your intellectual property. Any views or ideas expressed in these letters do not reflect the values or beliefs of Heavenly Messenger Inc or any of our associated partners, and we are not and will not be held responsible for any of the beliefs, ideas, or opinions expressed by our clients.

Unacceptable Use of Services

Our services are designed only to store and distribute personal messages and are NOT intended to store or distribute a Will, currency, or other such assets. Any such use of our services is strictly prohibited, and we assume no responsibility or association to these types of legal matters.

Letter Safety Precautions

We take every reasonable precaution to ensure any personal messages surrendered to our services are kept safe and undamaged. We store all letters in a secure locked facility or vault under a fire suppression system and flood detection and automatic water main shut off valve. The area and work parameter are monitored by video surveillance 24 hours a day, 7 days a week. Digital copies of applicable letters are backed up on Cloud-based server systems daily to ensure no data is lost or corrupted.

Our dedicated team tracks the entire service process, from purchase date to delivery date. In the case that an account guardian and/or letter recipient fail to update the recipient’s delivery address, the last updated address on file will be used as default. If the letter is returned to sender, we will take reasonable measures to track down a current address for the recipient as provided by the account guardian on file. If we are unable to attain this information, we will archive the letter until we receive confirmation of address. Letters will remain in archive for up to 5 years.

We are fully insured with general liability and cyber insurance, but we assume no liability if our storage facility is damaged due to unforeseen circumstances, including force majeure. Under the terms of this contract, Force Majeure refers to acts of God, strikes, lockouts, other industrial disturbances, acts of the public enemy, laws and regulations, wars or war-like events, arrests or other restraints of government, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, hurricanes, fires, storms, floods, washouts, civil disturbances, confiscation or seizure by any government or public authority, or any other similar causes that are not reasonably within the control of the party claiming Force Majeure.

Damaged or Unwanted Items

In the event where a letter is opened, damaged, lost, stolen, or otherwise accidentally disposed of, we are not and will not be held liable, though we will work with any legal authorities in any legal matters to the best of our ability. We also cannot be held responsible for any lost or damaged items once they have been surrendered to a postal service for delivery. We have no legal obligations between the client and the recipient. All packages will be insured for the cost of the paper and hold no monetary value, regardless of the contents of the package.

We hold no liability for misplaced or unwanted letters. Once the letter has been released to the recipient, they are free to do with it what they will. Our association with a letter terminates upon release to a postal service for final delivery unless the letter is returned due to an improper address.


Our services are provided on an as-is and as-available basis, and your use of the site or services is solely at your own risk. We expressly disclaim all warranties of any kind, whether expressed or implied. No advice or information, whether oral or written, obtained by you from us or through the service shall create any warranty not expressly made herein. You understand and agree that any material and/or data downloaded or otherwise obtained using our site is done at your own risk and that you will be solely responsible for any damage or loss of data that occurs from the download of such material and/or data.


To the fullest extent permitted by applicable law, in no event will Heavenly Messenger Inc, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Heavenly Messenger Inc and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Heavenly Messenger Inc for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

You agree to indemnify and hold Heavenly Messenger Inc and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs incurred in connection with or arising from any third part allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your content, your use of the website or services, or any willful misconduct on your part.

Amendments in Case of Illegalities

All rights and restrictions contained in this agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this agreement illegal. If any provision of this agreement shall be determined to be illegal, it is the intention of both parties that the remaining provisions shall constitute their agreement that the remaining provisions shall remain in full force and effect.

Transfer of Rights or Obligations

You may not assign, re-sell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without prior written consent that may be given at our sole discretion. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all its assets or stock or as part of a merger.

Acknowledgement of Consent

You acknowledge that you have read this agreement and agree to abide by all its terms and conditions by continuing use of our website or services. If you do not agree to abide by the terms of this agreement, please cease use of our website and services immediately.

Changes to this Policy

We reserve the right to modify this agreement and its policies relation to the site and our services at any time, effective upon posting an updated version of this agreement on the website. At this time, we will revise the date at the bottom of this page. Continued use of the site after such changes shall constitute your consent to the changes.

If you require additional clarification or information about this agreement or wish to contact us concerning any matter relating to it, please cease using our website and services and email us immediately at

This document was last updated on August 23, 2021.

Heavenly Messenger Refund Policy


This refund policy is valid for a period of 14 calendar days from the date of purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we unfortunately cannot offer you any refund.

Eligibility Criteria

To qualify for a refund, the following criteria must be met:

  • The product is defective
  • The product is not as described
  • The product must be unused
  • The product must not be damaged

 To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the above listed criteria, we reserve the right not to issue a refund of any kind. 

proof of Purchase 

To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will be unable to issue any refund but may issue a store credit at our sole discretion. 

Return Shipping 

to return an order, you must first contact us and obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA. You will need to attach the pre-paid return shipping label to the package and mail it to the address provided on the shipping label. You will not be required to pay for shipping if you have properly obtained an RMA. 

Changes to this Policy 

We reserve the right to modify this policy at any time, effective upon posting an updated version of this agreement on the website. At this time, we will revise the date at the bottom of this page. Continued use of the site after such changes shall constitute your consent to the changes. 

If you would like to contact us concerning any matter relating to this Refund Policy, please contact us via the contact form on our website or by sending an email to

This document was last updated on August 23, 2021.